Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: SecondSale, Montgomery, IL, U.S.A.
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Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Off The Shelf, Antonia, MO, U.S.A.
Condition: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
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Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
paperback. Condition: Very Good. Used - Very Good.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: A Team Books, Conway, AR, U.S.A.
paperback. Condition: Acceptable. Used books may not include access codes or one time use codes. May have writing, underlining, highlighting, loose and/or ripped pages. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: KuleliBooks, Phoenix, AZ, U.S.A.
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Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Book Deals, Tucson, AZ, U.S.A.
Condition: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers. 0.4.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: Good. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma-including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more-the tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldnt just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you dont yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Ergodebooks, Houston, TX, U.S.A.
Softcover. Condition: New. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma-including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more-the tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldnt just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you dont yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Published by Nelson Doubleday, Garden City, NY, 1957
Seller: P Peterson Bookseller, Osseo, WI, U.S.A.
Hardcover. Condition: Good. Dust Jacket Condition: Fair. Brick red cloth spine with green boards. Clean pages with no markings in the text. There is a name written and a couple of stamped company info on the front end papers. The dust jacket is faded on the spine area and has lots of edge chipping with some small edge tears and some soiling on the back. Included in the Best-in-Books volume in complete are: Speak to the Winds by Ruth Moore; and The Far Traveller by Manning Coles. Included in excerpt are: Spring on an Arctic Island by Katharine Scherman; Frogman by Marshall Pugh; and Men to Match My Mountains by Irving Stone. Illustrated. 576 pages.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Lakeside Books, Benton Harbor, MI, U.S.A.
Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!.
Published by HarperCollins Leadership 2/16/2021, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Paperback or Softback. Condition: New. The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job 0.31. Book.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: booksXpress, Bayonne, NJ, U.S.A.
Soft Cover. Condition: new.
Published by HarperCollins Focus, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Book Deals, Tucson, AZ, U.S.A.
Condition: New. New! This book is in the same immaculate condition as when it was published 0.4.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Books Unplugged, Amherst, NY, U.S.A.
Condition: New. Buy with confidence! Book is in new, never-used condition 0.4.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: California Books, Miami, FL, U.S.A.
Condition: New.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Condition: VeryGood. signs of little wear on the cover.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Condition: New. .
Published by HarperCollins Focus, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Grand Eagle Retail, Wilmington, DE, U.S.A.
Paperback. Condition: new. Paperback. This critical resource gives managers, HR, and anyone who may come into contact with someone in traumaincluding workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and morethe tools they need to be prepared for what lies ahead.This book is crucial for every manager or HR representative who shouldnt just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand:Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you dont yet know but hope to learn.Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma---including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more---the tools they need to be prepared for what lies ahead. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Ebooksweb, Bensalem, PA, U.S.A.
Condition: LikeNew. Remainder mark.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Paperback. Condition: new. Brand New Copy.
Published by HarperCollins Focus, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Toscana Books, AUSTIN, TX, U.S.A.
Paperback. Condition: very good. Purchase pre-owned books for prompt service and customer satisfaction.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: GoldBooks, Denver, CO, U.S.A.
Paperback. Condition: very good. Very Good Copy. Customer Service Guaranteed.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Paperback. Condition: new. New. Fast Shipping and good customer service.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: GoldenDragon, Houston, TX, U.S.A.
Paperback. Condition: new. Buy for Great customer experience.
Published by HarperCollins Leadership, 2021
ISBN 10: 1400220025 ISBN 13: 9781400220021
Seller: Russell Books, Victoria, BC, Canada
Paperback. Condition: New. Special order direct from the distributor.