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The Impact of Cultural Values ??on Forgiveness Behavior of Business Customers and Empirical Research(Chinese Edition)
Published by Economic Management Press, 2020
ISBN 10: 7509664918 ISBN 13: 9787509664919
Language: Chinese
US$ 122.67
Convert currencyUS$ 18.00 shipping from China to U.S.A.Quantity: 3 available
Add to basketpaperback. Condition: New. Paperback. Pub Date: 2020-08-01 Pages: 237 Language: Chinese Publisher: Economic Management Press The Impact of Cultural Values ??on Business Customers' Forgiveness Behavior and Empirical Research. based on the Chinese cultural background. discusses and constructs business customers' forgiveness behavior The four types of measurement scales for business customer forgiveness research and the model of business customer forgiveness behavior are summarized. and the relationship between attributio.
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Switching Cost and Customer Loyalty: An Empirical Study of China's Mobile Communication Market(Chinese Edition)
ISBN 10: 7509664926 ISBN 13: 9787509664926
US$ 122.67
Convert currencyUS$ 18.00 shipping from China to U.S.A.Quantity: 3 available
Add to basketpaperback. Condition: New. Paperback. Pub Date: 2021-01-01 Pages: 252 Language: Chinese Publisher: Economic Management Press In the telecommunications service industry. the management of customer loyalty is the key and difficult point.?Due to fierce competition in the industry and the encroachment of emerging communication service providers from the Internet. operators are constantly facing the pressure of customer transfer or loss.?Switching Costs and Customer Loyalty: An Empirical Study of China's Mobile Communicatio.
