Townsend Patrick (141 results)

Hardback. Condition: Good. "An important book--and one that's just plain fun to read.This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).…

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condition: good. Fast & Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Hardback. Condition: Good. "An important book--and one that's just plain fun to read.This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).…

paperback. Condition: Good.

Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

hardcover. Condition: Good. Dust Jacket Condition: Includes dust jacket. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

paperback. Condition: Very Good. Used - Very Good.

paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Condition: Good. Good condition. Updated edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condition: very good. Very Good Copy. Customer Service Guaranteed.

Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardback. Condition: Good. This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked. …

Hardcover. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Hardback. Condition: Good. This exhaustive look at the quality team process is the first book to deal exclusively with implementing a quality program in a service business. It discusses implementation, development, value analysis and the differences between quality team and quality circle concepts, and examines in detail the successful quality program explaining both how and why the program worked. …

Condition: Good. Signed Copy . Signed/Inscribed by Townsend on title page.

paperback. Condition: Very Good. 1st Edition. Used - Very Good.