Isbn: 9786139577934 - Total Quality Management Practices in Indian Banking Sector (5 results)

Taschenbuch. Condition: Neu. Total Quality Management Practices in Indian Banking Sector | Vaishali Pagaria | Taschenbuch | 496 S. | Englisch | 2020 | LAP LAMBERT Academic Publishing | EAN 9786139577934 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.…

Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Total Quality Management (TQM) has been practised in several sectors from manufacturing to services. But its' importance in banking sector is in its initial stage and progress is little in country like India. By practicing total quality higher organisational performance is expected which leads to quality service delivery to achieve customer satisfaction. There is intense competition among Public sector, Private sector and foreign banks in India. Therefore, customer satisfaction plays a major role not only to survive in the market but also to lead the market. In this research study, quality management in banking sector has been studied from two different perspectives: Service Quality Management (from customer's perspective) and Total Quality Management (from service provider's perspective) to understand the adopted TQM practices by different sets of banks and customer's perception on Service Quality offered by their respective banks. The study has made an attempt to establish a relationship between TQM practices, Service Quality and Customer Satisfaction. 496 pp. Englisch.…

Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Pagaria VaishaliVaishali Pagaria - Degree of Doctor of Philosophy in Management, Hemchandracharya North Gujarat University, Patan - Gujarat, India.Total Quality Management (TQM) has been practised in several sectors from manufact.…

Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Total Quality Management (TQM) has been practised in several sectors from manufacturing to services. But its' importance in banking sector is in its initial stage and progress is little in country like India. By practicing total quality higher organisational performance is expected which leads to quality service delivery to achieve customer satisfaction. There is intense competition among Public sector, Private sector and foreign banks in India. Therefore, customer satisfaction plays a major role not only to survive in the market but also to lead the market. In this research study, quality management in banking sector has been studied from two different perspectives: Service Quality Management (from customer's perspective) and Total Quality Management (from service provider's perspective) to understand the adopted TQM practices by different sets of banks and customer's perception on Service Quality offered by their respective banks. The study has made an attempt to establish a relationship between TQM practices, Service Quality and Customer Satisfaction.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 496 pp. Englisch.…

Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Total Quality Management (TQM) has been practised in several sectors from manufacturing to services. But its' importance in banking sector is in its initial stage and progress is little in country like India. By practicing total quality higher organisational performance is expected which leads to quality service delivery to achieve customer satisfaction. There is intense competition among Public sector, Private sector and foreign banks in India. Therefore, customer satisfaction plays a major role not only to survive in the market but also to lead the market. In this research study, quality management in banking sector has been studied from two different perspectives: Service Quality Management (from customer's perspective) and Total Quality Management (from service provider's perspective) to understand the adopted TQM practices by different sets of banks and customer's perception on Service Quality offered by their respective banks. The study has made an attempt to establish a relationship between TQM practices, Service Quality and Customer Satisfaction.…