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Paperback. Condition: Good. What happens in Congress affects all of our lives and extends into every corner of the economy. Because so much is at stake there, businesses and other interest groups spend billions of dollars each year trying to influence it.Yet, most of these efforts are doomed to futility from the outset. Only a small percentage of the bills introduced in Congress actually become law, and most interested parties do not fully understand why those few bills succeed. More importantly, how to get Congress to do what they want remains a mystery to them. It is as if everyone in the place is speaking in the ancient Greek of the first democracy.This book will help you understand Congress. Written from the perspective of one who has helped put a lot of bills on the President's desk and helped stop a lot more, this book explains in everyday terms why Congress behaves as it does. Then it shows you how you can best deploy whatever resources you have to move Congress in your direction.You need no longer wonder what goes on in Congress. The book will allow you to read the news every day and understand what drives congressional actions. More importantly, you will no longer waste your time and money on lobbying and advocacy strategies that do not help your cause or, worse yet, actually hurt it. You will also learn when congressional actions can and cannot happen allowing you to spend your resources elsewhere if necessary.Because you have limited time, this book sticks to the basics and its chapters are short so that it can be digested rapidly in smaller chunks. Its advice applies to anyone who wants to affect the outcomes in Congress.…

Paperback. Condition: Good. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing frou-frou, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.Here's what you'll find: The four intrinsic qualities of great customer service providersCustomer service tips on how to say no without alienating your customer or end userBest practices for communicating with email, including examplesBest practices for communicating using chat and textingTen tips for being a good listenerTwo practical ways to keep your emotions in check using emotional intelligence (eq) techniquesA six-step flow chart for handling customer and end user callsCustomer service skills to use when the customer or end user is wrongHow to work with the different generations in the workplaceMotivational stories of human triumph with reflection and discussion questionsTechniques for overcoming personal and professional obstaclesAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.…

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Paperback. Condition: Very Good.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good.

Paperback. Condition: Good.

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Paperback. Condition: Good. Brian Cuban is a successful lawyer, activist and TV host is living with an enemy that haunted him for over 30 years - his own reflection in the mirror. Through a series ofvery personal, witty and poignant anecdotes, the younger brother of Dallas Mavericks owner Mark Cuban opens up about his personal battle with a mental disorder known as Body Dysmorphic Disorder (BDD) in which the sufferer is preoccupied with a distorted sense of self-image and is often afflicted with eating disorders, depression and addiction. In the book, Cuban illustrates the ongoing nightmare of (BDD) that has permeated his thoughts since childhood, taking the reader through the painful journey of childhood bullying over his weight, rejection and the behaviors that slowly developed as a young adult which took him into the abyss of depression, alcoholism, drug addiction, steroid abuse and eating disorders, nearly causing him to take his own life at the age of 44.Editorial Reviews: Having helped people learn to lose weight and keep it off for more than 25 years, I now believe Brian Cuban has had the courage to open an emotional door that will give both men and women a true understanding of how they perceive their body image and unlock that door for a lifetime of success Larry North, Healthy Living Lifestyle Expert, Bestselling author of Get Fit and Living LeanIn a field strewn with myth and fiction, Cuban provides us with an absorbing account of his struggle with body dysmorphic disorder, giving a human face to a scientific problem. In my years of working in addiction medicine, I have seen that sometimes it is easier for a patient to realize the need to seek help when they see themselves in the stories of others; Cuban's book is an important addition to scientific texts, and we are all the richer for it. Andrea G. Barthwell, MD, FASAM Past President of the American Society of Addiction Medicine (ASAM) and Former Deputy Director of Demand Reduction, White House Office of National Drug Control PolicyShattered Image is one man's compelling and rare account of his long struggle with and recovery from body dysmorphic disorder. In my professional experience, BBD is a condition that is not often recognized, and I am thankful that Cuban is shedding light on the eating disorders, alcoholism, drug addiction, depression and other psychiatric illnesses that can result from it. Gerald A. Melchiode, MD, Clinical Professor of Psychiatry, UT Southwestern Medical CenterShattered Image is infused with relentless resilience in the face of the eating disorders, addiction and despair often associated with Body Dysmorphic Disorder. Brian Cuban's candid revelations of the human spirit's ability to overcome significant obstacles will strengthen and encourage all who are fortunate to read this page turner. Jacquelyn Ekern, MS, LPC - President, Eating Disorder Hope Brian Cuban tackles a subject nobody talks about with honesty, grace, and hope. This book will help countless people. Bob Beaudine, Author of the best-selling book The Power of WHO & CEO of Eastman and BeaudineBrian Cuban resides in Dallas, TX.…

Paperback. Condition: Good.

paperback. Condition: Good.

Paperback. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Condition: Fair. 13th. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

paperback. Condition: Very Good.

paperback. Condition: Very Good.

paperback. Condition: Very Good.

Paperback. Condition: Good.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good.

Condition: like_new. Fast & Free Shipping â" Excellent condition book with clean cover and pages. Barely handled, with minimal wear. An outstanding copy, close to enjoy.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.