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Hardback. Condition: Very Good.

Paperback. Condition: Very Good.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Good. If you want to raise the bar on creating memorable customer experiences, then this book is your roadmap. --Valerie Willis, VP, Tom Peters Company Do you have a passion for making sure you look after your customers? Do you want to be able to go that extra step to satisfy their needs? Do you want to make sure that your company seizes each moment of opportunity to become better? Customer service is, or should be, at the heart of every business. Let's face it, without customers you have nothing. Organizations which devote themselves to building lasting relationships with their customers must make certain that their teams build on individual strengths and have a genuine care for every customer they deal with. In Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences, you will discover a lot of evidence for igniting a passion for customer care through chapters on: Understanding that moments can make a difference Getting the right talent in place Appreciating the gifts customers give you (even if it doesn't look like one) Chief Moment Officer truths Unleashing the inner Chief Moment Officer in you And more. It is understood that a moment can seem like a very short period during a hectic day, but by learning how to make the most of them your business can thrive, your customers will be happier and your staff will be more engaged. Get a copy of Unleashing the Chief Moment Officers and see how it could improve your customer service.…

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good.

Paperback. Condition: Very Good. What's beyond the promise and aspiration of diversity and inclusion? Let's move from good intentions to real impact Enter From Intent to Impact, a book by seasoned diversity and inclusion executive and expert, Monica Diaz. She has formulated strategies, designed plans and implemented programs that transformed organizations and yielded breakthrough results. In this book, Monica describes how leaders and companies can identify what is truly driving their behavior when they intend to leverage diversity and inclusion to drive business impact. She also outlines a non-traditional practical application of these learnings, to give leaders a different approach on how to truly transform mindsets and dramatically evolve work environments. Monica named her unique D&I model: The 5 Dualities of Diversity and Inclusion, which are: 1) Connect and Learn 2) Think and Know 3) Risk and Invest 4) Pain and Possibility 5) Perform and InnovateJoin Monica as she shares experiences, insights, research and practical recommendations for executives, managers and employees. This book is for anyone committed to building better work environments powered by human differences. It shows readers how to leverage the impactful dualities that can catapult a different way to think, act, and create more collaborative and inclusive environments that differentiate the best from the rest of places to work.Be Bold Make the 5 dualities of diversity and inclusion part of your strategy and take your organization from INTENT to IMPACT.…

Paperback. Condition: Very Good.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condition: like_new. Fast Free Shipping â" Excellent condition book with clean cover and pages. Barely handled, with minimal wear. An outstanding copy, close to enjoy.

Paperback. Condition: Very Good.

Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good.

Paperback. Condition: Very Good.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

paperback. Condition: Very Good. Inscribed by author. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.

Hardback. Condition: Very Good.

Paperback. Condition: Very Good.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

paperback. Condition: Good.

paperback. Condition: Very Good. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.