Customer Success Practical Guide (29 results)

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Paperback or Softback. Condition: New. The Customer Success Flywheel: Recurring Revenue Growth: A Practical Guide. Book.

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Taschenbuch. Condition: Neu. Neuware - The ultimate field guide for building a Customer Success engine that delivers real results.Whether you are new to Customer Success or scaling a CS program from the ground up, this book gives you the tools, frameworks, and real-world insights to succeed.Written by Karthick JL, a seasoned CS leader with 20 years in global SaaS, Fundamentals of Customer Success breaks down the entire customer lifecycle and shows you how to: - Deliver value fast with effective onboarding- Drive adoption that leads to habit and advocacy- Identify churn risks and act before it is too late- Build expansion and upsell playbooks that work- Measure what matters (not just vanity metrics)- Scale CS with the right team, tools, and mindset- Create a customer-centric culture across your company- Grow your CS career in a rapidly evolving industryWhether you are a CSM, CS leader, founder, or product-driven team, this book is packed with actionable strategies, visuals, and field-tested templates to help you succeed in today's customer-first world.If you are serious about building retention, driving expansion, and making Customer Success a growth engine, this is the book for you.…

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Paperback. Condition: new. Paperback. Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.Rajiv Gupta - CEO Axiamtic Inc and Board MemberMany business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.Anand Verma, SVP Customer Support, Workday This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

paperback. Condition: New. Paperback. Pub Date: 2022-09-01 Pages: 328 Language: Chinese Publisher: Electronics Industry Press explains in detail the connotation of customer success management practices. Provides step-by-step guidance for customer success managers to perform their duties efficiently. effectively. and with high quality. Introduce the stages and tools of the customer success management practice framework. and lead the customer success manager to interact and work closely with customers. Suitable for custo. …

Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - In this comprehensive tome, Atma Gunupudi distills his invaluable wealth of experience and insights in the field of customer success. 'The Customer Success Flywheel' stands as indispensable reading for CXOs, CCOs, CEOs of small and medium-sized enterprises, and budding entrepreneurs venturing into start-ups, all of whom aim to establish and enhance their customer success functions.Within the pages of this meticulously crafted work, Atma lays out a well-structured roadmap, deftly guiding readers through the intricate process of assembling highly effective customer success teams. His guidance spans a wide spectrum of pivotal topics, including team structure, delineation of key roles and responsibilities, strategies for recruiting top-tier leaders, designing optimal compensation structures, and judicious selection of indispensable tools.What truly distinguishes this book is its remarkable adaptability to organizations of varying sizes and stages of maturity. Atma astutely acknowledges that a one-size-fits-all approach is insufficient; instead, his insights are artfully tailored to harmonize with the unique needs and developmental phases of your organization.'The Customer Success Flywheel' emerges as an invaluable resource for those intent on elevating their customer success endeavors, and Atma Gunupudi's unparalleled expertise undoubtedly serves as an indispensable beacon, steering your organization towards the pinnacle of customer success excellence. …

Paperback. Condition: new. Paperback. Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.Rajiv Gupta - CEO Axiamtic Inc and Board MemberMany business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.Anand Verma, SVP Customer Support, Workday This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condition: new. Paperback. Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.Rajiv Gupta - CEO Axiamtic Inc and Board MemberMany business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.Anand Verma, SVP Customer Support, Workday This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

Taschenbuch. Condition: Neu. The Customer Success Flywheel | Recurring Revenue Growth: A Practical Guide | Atma Gunupudi | Taschenbuch | Englisch | 2024 | Stardom Books | EAN 9781957456492 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…

Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Abhay Solapurkar has lived, breathed, and led Customer Success teams longer than the career arc of most people. He has taught the art and science of customer success management to scores of people who have worked with him in large companies, in startups, and everything in between. I know I have learnt good customer success practices from him. I am delighted to see Abhay share his learnings and insights with a much wider audience through this book. Whether you work in the CSM team or not, you have a role to play in winning, pleasing, retaining, and growing customers. As such this book is a good read for every one of you, and every one of you will take away an actionable nugget to help your organization win.Rajiv Gupta - CEO Axiamtic Inc and Board MemberMany business books treat Sales and Customer Success as separate functions, but Abhay Solapurkar's A Practical Guide to Customer Success Management - AI Era shows how to connect them effectively. He explains how to transfer insights from Sales to the Success team so customers begin with a seamless experience. Through the realistic story of Bastion Systems, Abhay makes complex ideas easy to understand and provides practical tools, including a 180-day retention checklist and a 90-day rescue plan for at-risk accounts. Rather than offering only high-level theory, he lays out the team structures, technology, and strategies leaders need to drive growth. This is an essential guide for anyone building a dependable team that delivers measurable results.Anand Verma, SVP Customer Support, Workday.…

Taschenbuch. Condition: Neu. A PRACTICAL GUIDE TO Customer Success Management - The AI Era | Abhay Solapurkar | Taschenbuch | Englisch | 2026 | Notion Press | EAN 9798905408779 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…