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Hardback. Condition: Good. "An important book--and one that's just plain fun to read.This book is gem!"----Tom Peters "The rational person's guide to BS-less quality improvement. It's a must read."----Ron Zemke, co-author of Delivering Knock Your Socks Off Service The art of quality management taught as never before--by two of the nation's leading quality gurus NOW IN PAPER! Ever since the time of Aesop, the fable has proven to be an effective and colorful way to teach a valuable lesson. Blending this lively storytelling style with the authority of their experience, Pat Townsend and Joan Gebhardt build on their pioneering advances to offer 93 lessons that teach the art of quality management. These lessons come from many sources: case studies, stories, anecdotes, and straightforward advice; but they reinforce the three overriding principles of quality management: increased profitability, strong employee satisfaction, and improved service. PATRICK L. TOWNSEND and JOAN E. GEBHARDT (Holden, Massachusetts) are partners at Townsend and Gebhardt, a quality management and training company. They are also the co-authors of Commit to Quality (Wiley).…

Paperback. Condition: Good.

Paperback. Condition: Good. This innovative survey of European history from the middle of the nineteenth century to the outbreak of the First World War tells the story of an era of outward tranquillity that was also a period of economic growth, social transformation, political contention and scientific, and artistic innovation. During these years, the foundations of our present urban-industrial society were laid, the five Great Powers vied in peaceful and violent fashion for dominance in Europe and throughout the world, and the darker forces that were to dominate the twentieth century ? violent nationalism, totalitarianism, racism, ethnic cleansing ? began to make themselves felt.Jonathan Sperber sets out developments in this period across the entire European continent, from the Atlantic to the Urals, from the Baltic to the Mediterranean. To help students of European history grasp the main dynamics of the period, he divides the book into three overlapping sections covering the periods from 1850-75, 1871-95 and 1890-1914. In each period he identifies developments and tendencies that were common in varying degrees to the whole of Europe, while also pointing the unique qualities of specific regions and individual countries. Throughout, his argument is supported by illustrative material: tables, charts, case studies and other explanatory features, and there is a detailed bibliography to help students to explore further in those areas that interest them.…

Paperback. Condition: Good.

Paperback. Condition: Very Good.

Paperback. Condition: Very Good.

Paperback. Condition: Fair.

Paperback. Condition: Good.

Paperback. Condition: Good.

Paperback. Condition: Very Good.

paperback. Condition: Very Good.

Paperback. Condition: Good.

Paperback. Condition: Fair.

Paperback. Condition: Good.

Paperback. Condition: Very Good.

perfect. Condition: Fair.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.

Paperback. Condition: Good. Amidst all the emotional uproar about democracy and the widespread talk of revolution comes this clear call to reason--a mind-stretching book that equips the young and the old suddenly to see an ageless problem of society in a new and exciting way. Everything Dahl says can be applied in a fascinating way to the governing of any human enterprise involving more than one person--whether it is a nation-state, a political party, a business firm, or a university.…

Hardcover. Condition: Very Good.

Hardcover. Condition: As New.

Hardback. Condition: Very Good. This book provides basic answers to a wide range of questions about self-directed teams: how they work; what makes them effective; when they are and aren't worth using; how to get them going; and how to maintain their vigour and productivity over the long haul.

Hardback. Condition: Good. This book provides basic answers to a wide range of questions about self-directed teams: how they work; what makes them effective; when they are and aren't worth using; how to get them going; and how to maintain their vigour and productivity over the long haul.

Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: Jossey-Bass Pub Date: 7/26/1991 Binding: Hardcover Pages: 258 first edition.

paperback. Condition: Very Good.

paperback. Condition: Very Good.