Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Good. Good condition ex-library book with usual library markings and stickers.
Published by Libraries Unlimited (edition 2), 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: BooksRun, Philadelphia, PA, U.S.A.
Hardcover. Condition: Fair. 2. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.
Published by Bloomsbury Publishing USA, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Bloomsbury Publishing USA, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
Hardcover. Condition: New.
Condition: New. SUPER FAST SHIPPING.
Seller: BennettBooksLtd, San Diego, NV, U.S.A.
hardcover. Condition: New. In shrink wrap. Looks like an interesting title!
Published by Bloomsbury Publishing Plc, Englewood, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: Grand Eagle Retail, Mason, OH, U.S.A.
Hardcover. Condition: new. Hardcover. Customer service has become an important part of library service, particularly within the reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to serve patrons. In this updated edition, the sociological and technological changes and trends of the last decade are reflected. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of and research on the reference interview, the authors discuss the effects of technology and how to serve special populations. Emphasizing training and development, the book covers evaluation techniques, various types of interviews (eg teaching interview, information interview, mediated search), problem patrons, and other issues. It also includes interview skill tests, rating sheets checklists, and a bibliography of training materials and resources for further study. This edition reflects sociological and technological changes and trends that have transpired in the last decade. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Seller: Ria Christie Collections, Uxbridge, United Kingdom
US$ 80.43
Convert currencyQuantity: Over 20 available
Add to basketCondition: New. In.
Published by Bloomsbury Publishing Plc, Englewood, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: CitiRetail, Stevenage, United Kingdom
US$ 89.22
Convert currencyQuantity: 1 available
Add to basketHardcover. Condition: new. Hardcover. Customer service has become an important part of library service, particularly within the reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to serve patrons. In this updated edition, the sociological and technological changes and trends of the last decade are reflected. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of and research on the reference interview, the authors discuss the effects of technology and how to serve special populations. Emphasizing training and development, the book covers evaluation techniques, various types of interviews (eg teaching interview, information interview, mediated search), problem patrons, and other issues. It also includes interview skill tests, rating sheets checklists, and a bibliography of training materials and resources for further study. This edition reflects sociological and technological changes and trends that have transpired in the last decade. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
US$ 112.63
Convert currencyQuantity: 2 available
Add to basketHardcover. Condition: Brand New. 2nd sub edition. 128 pages. 9.75x6.50x0.75 inches. In Stock.
Published by Bloomsbury Publishing Plc, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: PBShop.store US, Wood Dale, IL, U.S.A.
HRD. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Published by Bloomsbury Publishing Plc, 1997
ISBN 10: 156308466X ISBN 13: 9781563084669
Language: English
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
US$ 84.23
Convert currencyQuantity: Over 20 available
Add to basketHRD. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
US$ 96.13
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Add to basketHardback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 385.
Seller: moluna, Greven, Germany
US$ 85.16
Convert currencyQuantity: Over 20 available
Add to basketGebunden. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues. Customer service, so important to success in business, is also a vital part of library service.Über .
Seller: AHA-BUCH GmbH, Einbeck, Germany
US$ 103.64
Convert currencyQuantity: 1 available
Add to basketBuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.