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Published by Pearson Education, Limited, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Used book that is in clean, average condition without any missing pages.
Published by Prentice Hall, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.32.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: Fair. Buy with confidence! Book is in acceptable condition with wear to the pages, binding, and some marks within.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
Published by Pearson Education, Limited, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by Prentice Hall, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Book
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. May contain underlining and/or highlighting. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Book Deals, Tucson, AZ, U.S.A.
Book
Condition: Fair. Acceptable/Fair condition. Book is worn, but the pages are complete, and the text is legible. Has wear to binding and pages, may be ex-library.
Published by Pearson, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Book
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Paperback. Condition: very good. Very Good Copy. Customer Service Guaranteed.
Published by New York, Springer., 2012
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: Antiquariat im Hufelandhaus GmbH vormals Lange & Springer, Berlin, Germany
Book
XXXII, 315 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Stamped. Sprache: Englisch.
Published by New York, Springer., 2012
ISBN 10: 1461415535ISBN 13: 9781461415534
Book
XXXII, 315 p. Hardcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Stamped. Sprache: Englisch.
Published by Springer, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Book
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
Published by Prentice Hall, 2003
ISBN 10: 1862505098ISBN 13: 9781862505094
Seller: The Book Spot, Sioux Falls, SD, U.S.A.
Book
Paperback. Condition: New.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Book
Paperback. Condition: new. New. Fast Shipping and good customer service.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Grumpys Fine Books, Tijeras, NM, U.S.A.
Book
Paperback. Condition: new. Prompt service guaranteed.
Published by Pearson, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Front Cover Books, Denver, CO, U.S.A.
Book
Condition: new.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Wizard Books, Long Beach, CA, U.S.A.
Book
Paperback. Condition: new. New.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Paperback. Condition: new. New Copy. Customer Service Guaranteed.
Published by Springer, 2014
ISBN 10: 1489995773ISBN 13: 9781489995773
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book
Soft Cover. Condition: new.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: New. Buy with confidence! Book is in new, never-used condition.
Published by Pearson College Div, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Book Deals, Tucson, AZ, U.S.A.
Book
Condition: New. New! This book is in the same immaculate condition as when it was published.
Published by Springer, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book
Hardcover. Condition: new.
Published by Springer, 2014
ISBN 10: 1489995773ISBN 13: 9781489995773
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by Springer, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by Prentice Hall, 2006
ISBN 10: 0131916548ISBN 13: 9780131916548
Seller: Revaluation Books, Exeter, United Kingdom
Book
Paperback. Condition: Brand New. new title edition. 400 pages. 9.00x7.00x0.75 inches. In Stock.
Published by Springer, 2014
ISBN 10: 1489995773ISBN 13: 9781489995773
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Book Print on Demand
Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Published by Springer New York, 2014
ISBN 10: 1489995773ISBN 13: 9781489995773
Seller: AHA-BUCH GmbH, Einbeck, Germany
Book
Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - 'Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.' ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University 'With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing.'--Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland 'Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing.' --A. 'Parsu' Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida 'Service excellence and service innovation are critical for success in today's competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals.' --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University.
Published by Springer New York, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: AHA-BUCH GmbH, Einbeck, Germany
Book
Buch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - 'Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.' ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University 'With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing.'--Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland 'Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing.' --A. 'Parsu' Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida 'Service excellence and service innovation are critical for success in today's competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals.' --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University.
Published by Springer, 2011
ISBN 10: 1461415535ISBN 13: 9781461415534
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Book Print on Demand
Condition: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.