Returnless Refund Rules

Returnless Refund allows you to automatically refund certain orders without requiring the buyer to return the item, for qualifying transactions and buyers. This feature can help:

• Reduce return shipping and processing costs
• Save time by automating refunds for specific scenarios

With this feature, you can automatically refund single-item orders up to $100 or £100, including item price and shipping, in your listing currency. You can create custom rules based on factors like item price, return reasons, and shipping regions, though these rules may not apply to all qualifying transactions due to additional controls implemented by AbeBooks to prevent potential abuse or misuse of the feature. There is a limit of 15 active Returnless Refund rules per seller account.

1. Creating a Returnless Refund Rule
2. Editing a Returnless Refund Rule
3. Copying a Returnless Refund Rule
4. Deleting a Returnless Refund Rule
5. Manual Processing of Returnless Refunds
6. Identifying Returnless Refund Transactions

1. Go to Members Menu and select Manage Returnless Refund Rules
2. Select Create Returnless Refund

3. In the "Add New Rule" section:

   1. Enter a rule name
   2. Select return reason(s) from the dropdown
   3. Set the price range
   4. Choose shipping region(s) from the dropdown
4. Ensure the status is set to Active
5. Select Save

1. Go to Members Menu and select Manage Returnless Refund Rules
2. Find the rule you want to edit and select Edit, then Edit rule. Alternatively, select the rule name
3. Update the desired fields
4. Select Save

To temporarily disable a rule without deleting it, set its status to Inactive and Save. This can be useful if you want to pause a rule temporarily without losing its configuration.

Copying rules can be helpful when you want to create similar rules with slight variations, saving you time in setup.

1. Go to Members Menu and select Manage Returnless Refund Rules
2. Find the rule you want to copy, click the dropdown on the Edit button, and choose Copy

3. On the copy rule page:

   1. Enter a new name
   2. Update any fields as needed
4. Ensure the status is set to Active if you want the rule to take effect immediately. Otherwise, it will be set to inactive and can be enabled later by editing the rule
5. Select Save

1. Go to Members Menu and select Manage Returnless Refund Rules
2. Find the rule you want to delete and click Delete
3. Confirm deletion in the pop-up window
4. A notification will appear confirming the rule has been deleted

Note: Deleting a rule is permanent. Consider setting it to inactive if you might need it again.

In addition to automatic rule-based processing, you can manually process returnless refunds for specific seller-initiated orders. Manual processing allows you to apply returnless refunds to orders that may not meet your automatic rule criteria but still warrant a returnless refund. The option to manually process a returnless refund will not be visible for ineligible orders. To manually process a returnless refund for a specific seller-initiated order:

1. Sign in to your seller account
2. Go to the Members Menu and select Returns/Refunds
3. Select the order and choose Initiate Return/Refund
4. In the process refund option, choose "Returnless Refund – buyer can keep the item"
5. Select Confirm
6. In the confirmation pop-up window, select "Yes, process returnless refund"

You're able to distinguish between returnless refunds and standard refunds in your statement reports. Follow the below steps:

1. Sign in to your Account
2. In the Members Menu, select Statement and Reporting in My payments section
3. Select Downloadable Reports
4. Choose the statement you want to download

In the downloaded report, look for the Returnless refund rule column at the end. A value in this column indicates a returnless refund transaction. Regular returns will not have a value in this column.