The eProcess Edge: Creating Customer Value & Business in the Internet Era

Keen, Peter; Mark McDonald

ISBN 10: 0072126264 / ISBN 13: 9780072126266

Published by Computing McGraw-Hill, 2000

About this Item

Seller Inventory # 1-6bd

Bibliographic Details

• Title: The eProcess Edge: Creating Customer Value & Business in the Internet Era
• Publisher: Computing McGraw-Hill
• Publication Date: 2000
• Language: English
• ISBN 10: 0072126264
• ISBN 13: 9780072126266
• Binding: Hardcover
• Condition: New

About this title

Synopsis

Focusing on teaching IT leaders how to implement hyper-efficient business processes in the e-commerce market, this practical handbook offers helpful advice on how to to develop efficient systems, enhance automation, reduce costs, and create ways to enhance one's competiveness in the e-commerce market. Original. (Beginner)

About the Author

Peter Keen is the founder and Chairman of Keen Innovations. He has served on the faculties of Harvard, MIT, and Stanford, with visiting positions at Wharton and Oxford. In 1994, he was profiled by Forbes magazine as the "consultant from Paradise." In 1988, he was named by Information Week as one of the top ten consultants in the information technology field. Some of the companies he's worked with include: British Airways, British Telecom, Citibank, Glaxo, IBM, MCI, and many others. He is also a profile writer, author of many books that have strongly influenced the business-technology dialogue.

Mark McDonald is an Associate Partner with the Andersen Consulting Center for Process Excellence. He works with leading-edge projects around the world addressing issues of eCommerce, rapid application development, and product development. Mark is a sought-after speaker on these issues and has authored several articles and papers on these subjects.