eSourcing Capability Model for Service Providers (eSCM-SP)

Bill Hefley,Keith M. Heston,Mark C. Paulk,Elaine B. Hyder

ISBN 10: 9087535619 / ISBN 13: 9789087535612

Published by Van Haren Publishing, 2010

About this Item

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Bibliographic Details

• Title: eSourcing Capability Model for Service Providers (eSCM-SP)
• Publisher: Van Haren Publishing
• Publication Date: 2010
• Language: English
• ISBN 10: 9087535619
• ISBN 13: 9789087535612
• Binding: Paperback
• Condition: Good

About this title

Synopsis

"Today there are numerous and models that address many aspects of IT operations and development, but only eSCM comprehensively addresses IT services relationships from both the client and the provider perspectives."-Anthony Macina General Manager, Integrated Technology Delivery (Retired), IBM Corporation

"Models, such as eSCM, and professional certifications, such as the COP,... take the collective experience of the industry and package it in a way that makes those learnings actionable and repeatable."-Michael F. Corbett Chairman, International Association of Outsourcing Professionals (IOAP)

Proven and established Best Practice that supports Service Providers to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle.

Practical details address the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Guidance helpfully grouped into 3 areas: Sourcing Life-Cycle, Capability Area, and Capability Level-all support continual improvement to ultimately achieve sustainable excellence.

The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts and gain significant advantages over competitors.