78 Important Questions Every Leader Should Ask and Answer
Language: English
Published by AMACOM, 2002
- First Edition
- Softcover
- Used
Seller: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
AbeBooks seller since March 14, 2016
Condition: Used - Very good
US$ 7.84
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # GRP96049332
- Title
- 78 Important Questions Every Leader Should Ask and Answer
- Author
- Clarke-Epstein, Chris
- Publisher
- AMACOM
- Publication year
- 2002
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814471625
- ISBN 13
- 9780814471623
- Edition
- 1st.
- Item weight
- 0.816 pounds
- Dimensions
- N/A
Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.
The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of:
* Customers ("Why do you do business with our competition?") * Employees ("What's a recent management decision you didn't understand?") * And even themselves ("What do I want to be remembered for?")
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Better World Books: West
Reno, NV, U.S.A.
AbeBooks seller since March 14, 2016
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