Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: 78 Important Questions Every Leader Should Ask and Answer
Publisher: AMACOM
Publication Date: 2002
Language: English
ISBN 10: 0814471625
ISBN 13: 9780814471623
Binding: Soft cover
Edition: 1st.
Condition: Very Good
Weight: 0.816 pounds

About this title

Synopsis

Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization.

Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact.

The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of:

* Customers ("Why do you do business with our competition?") * Employees ("What's a recent management decision you didn't understand?") * And even themselves ("What do I want to be remembered for?")

About the Author

Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including The Instant Trainer. A noted public speaker, she is past President of the National Speakers Association.

"About this title" may belong to another edition of this title.

Store Description

Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, donated over 38 million books, and reused or recycled more than 475 million books.

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Better World Books Marketplace, Inc.
55742 Currant Road, Mishawaka, IN, 46545, U.S.A.

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