Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

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Bibliographic Details

Title: Achieve Lasting Process Improvement
Publisher: Taylor & Francis Group
Publication Date: 2002
Language: English
ISBN 10: 0124499848
ISBN 13: 9780124499843
Binding: Hardcover
Edition: 1st.
Condition: Very Good
Weight: 1.598 pounds

About this title

Synopsis

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common problems and issues. The strategy presented is to take a broad and intuitive, but learned view of process improvement methods, and the tactics expounded are based on guidelines, common faults, and lessons learned. The authors disparage process improvement operations that depend on jargon and the support of just upper management, and promote grassroots involvement and self-sustaining measurement, making this an essential guide for all with involvement in process improvement.

About the Author

Bennet P. Lientz

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