Applying Design for Six Sigma to Software and Hardware Systems
Maass, Eric; McNair, Patricia D.
Language: English
Published by Prentice Hall, 2009
- First Edition
- Hardcover
- Used

Seller: 3rd St. Books, Lees Summit, MO, U.S.A.3rd St. Books
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- Title
- Applying Design for Six Sigma to Software and Hardware Systems
- Author
- Maass, Eric; McNair, Patricia D.
- Publisher
- Prentice Hall
- Publication year
- 2009
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 013714430X
- ISBN 13
- 9780137144303
- Edition
- 1st Edition
Design for Six Sigma (DFSS) offers engineers powerful opportunities to develop more successful systems, software, hardware, and processes. In Applying Design for Six Sigma to Software and Hardware Systems , two leading experts offer a realistic, step-by-step process for succeeding with DFSS. Their clear, start-to-finish roadmap is designed for successfully developing complex high-technology products and systems that require both software and hardware development.
Drawing on their unsurpassed experience leading Six Sigma at Motorola, the authors cover the entire project lifecycle, from business case through scheduling, customer-driven requirements gathering through execution. They provide real-world examples for applying their techniques to software alone, hardware alone, and systems composed of both. Product developers will find proven job aids and specific guidance about what teams and team members need to do at every stage.
Using this books integrated, systems approach, marketers, software professionals, and hardware developers can converge all their efforts on what really matters: addressing the customers true needs.
Learn how to
- Ensure that your entire team shares a solid understanding of customer needs
- Define measurable critical parameters that reflect customer requirements
- Thoroughly assess business case risk and opportunity in the context of product roadmaps and portfolios
- Prioritize development decisions and scheduling in the face of resource constraints
- Flow critical parameters down to quantifiable, verifiable requirements for every sub-process, subsystem, and component
- Use predictive engineering and advanced optimization to build products that robustly handle variations in manufacturing and usage
- Verify system capabilities and reliability based on pilots or early production samples
- Master new statistical techniques for ensuring that supply chains deliver on time, with minimal inventory
- Choose the right DFSS tools, using the authors step-by-step flowchart
About the Web Site The accompanying Web site, sigmaexperts.com/dfss, provides an interactive DFSS flowchart, templates, exercises, examples, and tools.
"Synopsis" may belong to another edition of this title.
About the Author
Patricia McNair is the director of Motorolas software Design for Six Sigma program and a Certified Six Sigma Master Black Belt. She served as cochair of the Software Development Consortium and program director of the Motorola Six Sigma Software Academy. She travels internationally to various countries including France, England, China, Singapore, India, Malaysia, Brazil, and many others for consulting and training of Motorola engineers.
She spent more than twenty-five years in software and systems engineering roles including systems engineering manager, design engineer manager, architect and requirements lead, senior process manager, certified SEI instructor for the introduction to CMMI, certified Six Sigma black belt, and authorized SEI CBA IPI lead assessor for various companies such as Motorola, GE Healthcare, and IBM Federal Systems, where she worked through and managed all phases of a software development life cycle, from requirement gathering, design, development, and implementation, to production and support.
She has served as an adjunct professor at De Paul University in Chicago, the State University of New York at Binghamton, and at the University of Phoenix.
She holds an M.S. in computer science from the State University of New York at Binghamton and an MBA from the Lake Forest Graduate School of Management.
"About the title" may belong to another edition of this title.
3rd St. Books
Lees Summit, MO, U.S.A.
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