Automotive Service Management: Principles into Practice

Rezin, Andrew A.

ISBN 10: 0131998633 ISBN 13: 9780131998636

Published by Pearson/Prentice Hall, Colombus, Ohio, 2008

Language: English

Condition: Used - Very good Hardcover

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Used - Hardcover

Condition: Used - Very good

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Automotive Service Management: Principles into Practice by Andrew A. Rezin. Published by Pearson Prentice Hall, 2009 ? First Edition / First Printing with full number line. Book Condition / Dust Jacket Condition: Book: Very Good; (pictorial hardcover). Glossy pictorial boards clean and well preserved. Binding tight and square. Light handling wear including faint surface rubbing and minimal bumping at spine ends. Corners remain sharp. The corner of this book must have gotten damp as a faint flood mark is visible on the endpapers and the lower corners of the text black have a faint ripple. There is also a very minimal amount of pink highlighting mostly in the first few chapters. Dust Jacket: None Issued. Issued as a durable pictorial hardcover without a dust jacket. (see photos) Automotive Service Management: Principles into Practice provides a comprehensive overview of running and managing an automotive service operation. Covering topics such as shop workflow, customer relations, financial management, and technician productivity, the book is widely used in vocational and technical education programs.

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Bibliographic Details

Title: Automotive Service Management: Principles into Practice
Publisher: Pearson/Prentice Hall, Colombus, Ohio
Publication Date: 2008
Language: English
ISBN 10: 0131998633
ISBN 13: 9780131998636
Binding: Hardcover
Edition: 1st Edition
Printing: 1st Printing
Condition: Very Good
Dust Jacket Condition: No Jacket
Weight: 1136 grams

About this title

Synopsis

For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage��going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers��including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.

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