Complaint is a Gift, A: Using Customer Feedback as a Strategic Tool
Barlow, Janelle; Moller, Claus
Language: English
Published by Berrett-Koehler Publishers, San Francisco, USA, 1996
- First Edition
- Softcover
- Used
Seller: Reading Habit, Buttaba, Newcastle, NSW, AustraliaReading Habit
AbeBooks seller since November 8, 2005
Condition: Used - Good
US$ 8.63
Quantity: 1 available
Add to basketItem description from seller
Softcover, first edition, 328g, 222pgs. A "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Book is in good condition with pen inscription inside front cover, and mild general wear and tear, otherwise no other pre-loved markings. Photo featured is of actual book. Purchase more than 1 item and save money with combined postage. And if you can't find the title your looking for - why not ask us direct. With over 30,000 books in stock we can't list them all!..
Seller Inventory # BUSGEN36
- Title
- Complaint is a Gift, A: Using Customer Feedback as a Strategic Tool
- Author
- Barlow, Janelle; Moller, Claus
- Publisher
- Berrett-Koehler Publishers, San Francisco, USA
- Publication year
- 1996
- Condition
- Good
- Dust jacket
- Not Applicable
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1881052818
- ISBN 13
- 9781881052814
- Edition
- First Edition
- Dimensions
- 8vo - over 7¾" - 9¾" tall
- Seller catalogs
- Business/Finance, Self Help
Using numerous real-life examples, Janelle Barlow and Claus Møller show precisely how to handle complaints to bring benefit to your organization and satisfaction to your customer—even when you have to say no. The second edition features a new chapter on receiving and responding to Internet complaints; a new chapter on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
"Synopsis" may belong to another edition of this title.
About the Author
Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
"About the title" may belong to another edition of this title.
Reading Habit
Buttaba, Newcastle, NSW, Australia
AbeBooks seller since November 8, 2005
Shipping rates from Australia to U.S.A.
| Item | 25 to 45 business days | 8 to 14 business days |
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| First item | US$ 37.00 | US$ 44.00 |
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Seller's business information
Reading Habit
NSW, Australia
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