Conflict Survival Kit : Tools for Resolving Conflict at Work
Goodwin, Cliff B., Griffith, Daniel B.
ISBN 10: 0131183036 ISBN 13: 9780131183032
Published by Pearson Education, Limited, 2006
Used
Soft cover
From
Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since August 3, 2006
This specific item is no longer available.
About this Item
Description:
Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4226359-6
Synopsis:
Provides a firm grounding in basic interpersonal communication and management skills—such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making—and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.
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Bibliographic Details
Title: Conflict Survival Kit : Tools for Resolving ...
Publisher: Pearson Education, Limited
Publication Date: 2006
Binding: Soft cover
Condition: Very Good
Edition: 1st Edition.