Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage.

Whiteley, Richard; Hessan, Diane.

ISBN 10: 0712677127 / ISBN 13: 9780712677127

Published by Century, London, 1996

About this Item

Pages slightly discoloured, backstrip slightly bumped. dw has tiny creases.

Seller Inventory # 1251

Bibliographic Details

• Title: Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage.
• Publisher: Century, London
• Publication Date: 1996
• Language: English
• ISBN 10: 0712677127
• ISBN 13: 9780712677127
• Binding: Cloth
• Edition: First Edition.
• Condition: Very Good
• Dust Jacket Condition: Very Good DJ
• Seller catalogs:
  • Business

About this title

Review

A top-down commitment to top-notch customer service is a critical element in the battle for corporate survival. In their Customer-Centered Growth: Five Bold Strategies for Building Competitive Advantage, Richard Whiteley and Diane Hessan of The Forum Corporation, a training and consulting firm that emphasizes just such customer focus, show readers how other companies have successfully placed customers at the center of their operations. They also provide 15 tools for self-assessment and strategy planning.