Customer-Driven Strategy : Winning through Operational Excellence / by Thomas F. Wallace

Wallace, Thomas F.

ISBN 10: 0939246260 / ISBN 13: 9780939246267

Published by Essex Junction, Vt. : Oliver Wight Publications, 1992

About this Item

An exceptional copy; fine in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. Literally as new. ; 283 pages; Description: xvi, 283 p. : ill. ; 24 cm. Subjects: Strategic planning. Customer services. Total quality management. Production planning. 1 Kg.

Seller Inventory # 65361

Bibliographic Details

• Title: Customer-Driven Strategy : Winning through Operational Excellence / by Thomas F. Wallace
• Publisher: Essex Junction, Vt. : Oliver Wight Publications
• Publication Date: 1992
• Language: English
• ISBN 10: 0939246260
• ISBN 13: 9780939246267
• Binding: Hardcover
• Edition: First Edition.
• Dust Jacket Condition: Dust Jacket Included
• Weight: 1 kilogram

About this title

Synopsis

1992 HARDCOVER w/DUST JACKET

From the Inside Flap

Customer Driven Strategy Thomas F. Wallace Strategic Planning, in many companies, consists of annual treks to resorts for two days of planning and one day of golf. These strategy "retreats" often produce impressive, bound plans, which tend to collect dust on the bookshelves of managers throughout the company. The net impact on the business is obviously nil. Despite this annual performance gap, developing a dynamic operating strategy is essential to the survival and success of every enterprise. It's also critical for companies to develop a viable strategy by creating customer-driven plans, focused on consistently delivering value to the customer in every aspect of a company's operation. Customer-Driven Strategy takes you beyond the traditional approaches to planning and strategy implementation. It brings the reality of delivering value to your customers into the essential aspects of your business. It helps you to create, implement, and manage a flexible, dynamic plan that's committed to your customer. Tom Wallace shows how to develop this customer-driven perspective by implementing a holistic, fully integrated strategic approach in the following areas:
* Initiating a customer-driven planning process
* Leveraging continuous-improvement initiatives
* Developing innovative approaches in high performance work teams
* Creating a learning environment that fosters constant innovation
* Maximizing the market impact of new products
* Using planning and control systems to their greatest potential
* Sustaining new partnerships with suppliers for competitive advantage
* Developing accurate, effective performance measures
* Implementing customer-driven strategies for the maximum benefit of the business-and your customers
Packed with practical advice and guidelines, Customer-Driven Strategy gives you the proven tools and techniques to realize significant improvements in your company's operations-today. In addition, you can learn how Hewlett Packard, Steelcase, Tellabs, and other companies dramatically improved their performance through customer-focused strategic planning.