Title: The Customer-Focused Library : Re-Inventing the Public Library from the Outside-In
Publisher: Bloomsbury Publishing USA
Publication Date: 2009
Language: English
ISBN 10: 1591588758
ISBN 13: 9781591588757
Binding: Soft cover
Edition: 1st Edition.
Condition: Good
Weight: 0.481 pounds

About this title

Synopsis

A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.

What is the future of the public library? How can libraries embrace the forces of change and provide the resources―and the resource-gathering environment―today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services―even the building itself―are designed and built from the customer's perspective.

Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.

About the Author

Joseph R. Matthews has assisted numerous libraries and local governments in a wide variety of projects, and teaches regularly in the areas of library information systems, strategic planning, and evaluation of library services.

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