Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts an analysis of call centres worldwide. Editor(s): Connell, Julia; Burgess, John. Series: Routledge Studies in Business Organizations and Networks. Num Pages: 224 pages, 4 black & white illustrations, 26 black & white tables, 4 black & white line drawings. BIC Classification: KJ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156 x 18. Weight in Grams: 453. . 2006. 1st Edition. hardcover. . . . .

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Bibliographic Details

Title: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
Publisher: Routledge
Publication Date: 2006
Language: English
ISBN 10: 0415357020
ISBN 13: 9780415357029
Binding: Hardcover
Edition: 1st Edition
Condition: New

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Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Connell, Julia; Burgess, John

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