Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict

Ury, William, Goldberg, Stephen B., Brett, Jeanne M.

ISBN 10: 1555421253 / ISBN 13: 9781555421250

Published by Wiley & Sons, Incorporated, John, 1988

Used book that is in clean, average condition without any missing pages. Seller Inventory # 1411225-6

Synopsis:

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

From the Back Cover: The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.

Bibliographic Details

Title: Getting Disputes Resolved : Designing ...
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 1988
Binding: Hardcover
Condition: Good
Edition: 1st ed.