Driving Change : The UPS Approach to Business

Brewster, Mike; Dalzell, Fred

ISBN 10: 1401302882 / ISBN 13: 9781401302887

Published by Hyperion, New York, 2007

About this Item

A Good Read ships from Toronto and Niagara Falls, NY - customers outside of North America please allow two to three weeks for delivery. ; Some bumped page corners, otherwise fine. ; 8vo - over 7¾" - 9¾" tall.

Seller Inventory # 37964

Bibliographic Details

• Title: Driving Change : The UPS Approach to Business
• Publisher: Hyperion, New York
• Publication Date: 2007
• Language: English
• ISBN 10: 1401302882
• ISBN 13: 9781401302887
• Binding: Hardcover
• Edition: First Edition.
• Condition: Very Good
• Dust Jacket Condition: Fine

About this title

Synopsis

For the first time ever, one of the "World's Most Admired" companies opens its doors for a fascinating, lively, and most of all instructive look at how it does business

We see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.

Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce.

About the Author

Mike Brewster is a business journalist and the author of the books Unaccountable and King Capital. He lives in New York City. Frederick Dalzell is a historian and consultant whose recent books include Rising Tide: Lessons from 165 Years of Brand Building at Procter & Gamble. He is a partner in The Winthrop Group, a firm specializing in historical research and archival services, and lives in Cambridge, Massachusetts.