Effective Customer Service : Ten Steps for Technical Professions (NetEffect). This item is unavailable.
Davis, Stanley B., Goetsch, David L.
Language: English
Published by Pearson Education, Limited, 2003
- First Edition
- Softcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Good
US$ 7.34
Item description from seller
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 4948011-6
- Title
- Effective Customer Service : Ten Steps for Technical Professions (NetEffect)
- Author
- Davis, Stanley B., Goetsch, David L.
- Publisher
- Pearson Education, Limited
- Publication year
- 2003
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0130485292
- ISBN 13
- 9780130485298
- Edition
- 1ST.
- Item weight
- 1.08 pounds
- Dimensions
- N/A
"Synopsis" may belong to another edition of this title.
About the Author
David L. Goetsch is Provost of the Joint Campus of the University of West Florida and Okaloosa-Walton Community College and Professor of Quality, Management, and Safety. Dr. Goetsch is also President and CEO of the Institute for Continual Improvement, a private consulting firm dedicated to the continual improvement of employees, organizations, and communities. Dr. Goetsch welcomes feedback from his readers and may be contacted at the following email address: ddsg200l@cox.net.
Stanley Davis is Professor of Quality Management at Okaloosa-Walton Community College and CEO of Stan Davis Consulting.
"About the title" may belong to another edition of this title.