End-to-End Quality of Service over Cellular Networks (Hardcover)

Gerardo Gomez

ISBN 10: 0470011807 / ISBN 13: 9780470011805

Published by John Wiley & Sons Inc, New York, 2005

About this Item

Hardcover. This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view. Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data servicesIncludes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular networkProvides service performance benchmarking for different technologies from real networksExplores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfactionIllustrates all points throughout using real world examples gleaned from cutting-edge research This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies. * Provides a detailed description of the methodology to assess, analyse and optimise the end to end (e2e) service performance under various cellular technologies, such as GPRS, EDGE, WCDMA and CDMA2000. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Seller Inventory # 9780470011805

Bibliographic Details

• Title: End-to-End Quality of Service over Cellular Networks (Hardcover)
• Publisher: John Wiley & Sons Inc, New York
• Publication Date: 2005
• Language: English
• ISBN 10: 0470011807
• ISBN 13: 9780470011805
• Binding: Hardcover
• Edition: 1st Edition
• Condition: new

About this title

Synopsis

This comprehensive resource contains a detailed methodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellular technologies (GPRS, EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view.

• Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services
• Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network
• Provides service performance benchmarking for different technologies from real networks
• Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction
• Illustrates all points throughout using real world examples gleaned from cutting-edge research

This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students and telecommunication and consulting companies working in the field of cellular technologies.

About the Author

Gerardo Gómez is Service Performance Competence Team Manager at Tartec in Spain. He received and Engineering degree in Telecommunications in the E.T.S.I. de Telecomunicacion, Universidad de Malaga in 1999. His area of research is Quality of Service management in 4G mobile networks.

Rafael Sánchez is (E)GPRS Performance Team Manager at Tartec also in Spain. He studied Telecommunications Engineering at E.T.S.I. de Telecomunicacion, Universidad de Malaga. He has worked for Nokia, and moved to Tartec in 2003.