Esch-CL: Esourcing Capability Model for Client Organizations

Hefley, Bill and Ethel A. Loesche

ISBN 10: 9087535597 / ISBN 13: 9789087535599

Published by Van Haren Publishing, 2009

About this Item

fine in softcover; a solid copy; Size: 6 x 9".

Seller Inventory # A52168

Bibliographic Details

• Title: Esch-CL: Esourcing Capability Model for Client Organizations
• Publisher: Van Haren Publishing
• Publication Date: 2009
• Language: English
• ISBN 10: 9087535597
• ISBN 13: 9789087535599
• Binding: Softcover
• Edition: 1st Paperback Edition.
• Condition: Fine
• Seller catalogs:
  • Computers

About this title

Synopsis

The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships.

This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.

The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement

Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP(International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.