This quick guide goes beyond the hype to demonstrate exactly what business process reengineering (BPR) is all about, and what it can and cannot accomplish. The book presents a step-by-step framework for making change -- and making it stick. The authors, leading management consultants, first describe BPR and compare it to other business philosophies. They next consider a company's product and service delivery systems, in the context of the market and customer requirements it must satisfy. Once this basic information is in hand, they explain basic techniques for redesigning processes -- and the management and technology issues raised by these changes. : Anyone interested in business process reengineering and what it can do for his or her organization.

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