Hatman's Review

Delivery Policy

Unless specified otherwise, all goods will be shipped via airmail. Should you require a courier service, please email us directly at alice@rareillustratedbooks.com. Please allow 21 days for airmail delivery.

Returns & Refunds Policies

**Incorrect book/not as described/damaged: **You are eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on the part of Rare Illustrated Books. If we agree, you will receive return shipping too. To receive a refund, you must return your item directly to Rare Illustrated Books within 30 days of the estimated delivery date and in the same condition you received it in.

**Book did not arrive: **You are eligible for a full refund of the purchase price including shipping costs if your book has not arrived 15 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1, the return can be initiated between November 16 and December 1.) If the bookseller provides tracking information indicating the book has arrived, the return is void. In cases where the book is returned to Rare Illustrated Books for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.

**Change of mind: **For the majority of our books we are happy to accept returns if you have changed your mind about a book, but some books have store policies not to accept returns for this reason. We recommend contacting Rare Illustrated Books directly before initiating any returns, as otherwise the return may be cancelled. Please do not ship the book until you have received confirmation from Rare Illustrated Books. If we accept your request, you will be refunded the price of the book (not including original or return shipping charges).

**How to Initiate a Return: **Your refund will be processed once we receive the book back. We recommend that you use a traceable method of shipment; if the book does not arrive and tracking is not provided, the refund will be cancelled. You are welcome to return books to us for exchange or refund. We will accept returns within 30 days of purchase. Books returned to us must be in immaculate and resaleable condition. In the event that Rare Illustrated Books is not at fault in any way, we will refund the price of the book only. If an item reaches you in damaged condition, or if an error is made on our part, please contact us immediately and we will advise how to return the book to us at our cost. We will refund the cost of the item plus shipping in this instance. Should you request a refund, the monies will usually be refunded in the manner they were originally charged. That is, if your credit card has been charged via our secure gateway we will refund that card in the same manner. If you have paid with a cheque, we will issue you with one for the refund amount. All refunds will be in Australian dollars. We will not be held responsible for discrepancies arising from fluctuating exchange rates.

Orders usually ship within two business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.