PC Help Desk in a Book : The Do-it-Yourself Guide to PC Troubleshooting and Repair

This quick reference begins with symptom tables that list display, audio, Internet, peripheral, storage media, Windows, and application problems, then refer the reader to a troubleshooting flowchart or specific section of the book for repair instructions. The accompanying screenshots display Windows XP, although Windows 9x and Windows Me are also covered. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization.

Mark has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is an A+ Certified hardware technician and a Microsoft Certified Professional. He has been writing technical documents since the mid-1980s and has contributed to several other Que books, including Upgrading and Repairing PCs, 11th, 12th, 13th, and 14th Editions; Upgrading and Repairing Networks, Second Edition; Special Edition Using Windows XP, Home Edition; Special Edition Using Windows XP, Professional Edition; and Special Edition Using Microsoft Windows Millennium Edition. Mark coauthored Upgrading and Repairing PCs, Technician's Portable Reference; Upgrading and Repairing PCs Field Guide; and Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition. He is the author of The Complete Idiot's Guide to High-Speed Internet Connections and Absolute Beginner's Guide to Cable Internet Connections and is coauthor of TechTV's Upgrading Your PC. Mark has been writing for major computer magazines since 1990, with more than 125 articles in publications such as SmartComputing, PCNovice, PCNovice Guides, and the PCNovice Learning Series. His early work was published in WordPerfect Magazine, The WordPerfectionist, and PCToday. Many of Mark's articles are available in back issues or electronically via the World Wide Web at smartcomputing. Select Systems maintains a subject index of all Mark's articles at selectsystems. Mark welcomes comments at mesoper@selectsystems.com.