High Performance Through Process Excellence : From Strategy to Operations

Continuously changing customer and market requirements have become a dominating factor in today’s global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together.

The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises.

The book addresses executives and managers as well as educators and students.

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically, as well as the impacts of Globalisation. MPE delivers Process Governance for large organizations as well as for small and medium enterprises.

Process excellence is not optional, but a necessity for companies competing in the new global economy.  This book is an important contribution to the field and will help managers harness the power of process excellence to drive better performance.
Dr. Michael Hammer, Author of Reengineering the Corporation, Boston, USA

Kirchmer’s book takes the concept of process excellence into the 21^st century. He explains how processes evolve, how process management encourages innovation, and why high growth starts with the foundation of world-class processes.
Bill McDermott, President & CEO, SAP Americas & Asia Pacific Japan, Newtown Square, USA

Managing an organization's business processes distinctively well can be a fundamental source of competitive advantage in today's fast growing global economy. Doing so however requires a unique cohesion between strategic vision, operational execution, and information technology sophistication. Dr. Kirchmer's wide experience in helping organization's Manage Business Process Excellence is succintly captured in this well thought out book.
Thomas Kurian, Senior Vice President, Oracle Corporation, Redwood Shores, USA

Business Process Management helps you to really understand your business and manage essential process innovation opening new ways to growth. Based on his profound experience in this area Dr. Kirchmer presents a clear vision how to do it best.
Falko Lameter, CIO, Kaeser Compressors, Coburg, Germany

Companies that lack an integrated business process management structure cannot fully leverage the advantages inherent in current released versions of enterprise software.  This gap in effective business process management (BPM) practice places these businesses in a position of competitive disadvantage.  Dr. Kirchmer’s book outlines a clear, straightforward path for any organization to move to BPM and improve to process excellence.
Steve Tieman, Vice President, Technical Integration Lead, Strategic Modernization Initiative, Estee Lauder Companies, New York, USA