Reliability has become a watchword in the business community. It refers to anticipation and resilience organizations' ability to plan for, absorb, and rebound from shocks. This book addresses the severe limits of formal design and technology relative to operational skills, experience, and knowledge. Series: High Reliability and Crisis Management. Num Pages: 272 pages, 11 tables, 19 figures, 1 illustration. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 5817 x 3887 x 458. Weight in Grams: 386. . 2008. 1st Edition. Paperback. . . . .

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Bibliographic Details

Title: High Reliability Management: Operating on the Edge
Publisher: Stanford University Press
Publication Date: 2008
Language: English
ISBN 10: 0804759464
ISBN 13: 9780804759465
Binding: Soft cover
Edition: 1st Edition
Condition: New

About this title

Synopsis

"Reliability" has become a watchword in the business community. Increasingly, it refers to anticipation and resilience organizations' ability to plan for, absorb, and rebound from shocks. Across many sectors and cases, the approach to improving reliability in primary technical systems has been remarkably similar. Stakeholders assume that improved reliability lies in better design and technology.

This book speaks to the severe limits of formal design and technology relative to operational skills, experience, and knowledge. The debate over the vulnerability of critical infrastructures has far too often neglected the managerial dimension of public security and business continuity. High Reliability Management is the first book about the people who manage for high reliability, namely, those professionals who provide critical services continuously and safely, even during peak demand times or periods of stress.

The text draws on one of the most intensive studies of a critical infrastructure within a high reliability framework. This longitudinal analysis examines the California electrical gridone of the largest, most complex, and economically important in the world. From this research comes a new perspective on strategic balances in society, and practical advice to researchers and professionals who confront reliability daily.

About the Author

Emery Roe lectures in the Public Affairs and Administration Program at California State University, East Bay. Paul R. Schulman is Professor of Government at Mills College in Oakland, CA.

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