5.75 X 1 X 8.5 inches; 263 pages; small tear on DJ front's top corner was repaired with tape by previous owner. Very Good condition otherwise. No other noteworthy defects. No markings. ; - Your satisfaction is our priority. We offer free returns and respond promptly to all inquiries. Your item will be carefully cushioned in bubble wrap and securely boxed. All orders ship on the same or next business day. Buy with confidence.

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Bibliographic Details

Title: Hug Your Customers The Proven Way to Personalize Sales and Achieve Astounding Results
Publisher: Grand Central Publishing, New York, NY
Publication Date: 2003
Language: English
ISBN 10: 1401300340
ISBN 13: 9781401300340
Binding: Hardcover
Edition: First Edition; Fifth Printing.
Condition: Very Good
Dust Jacket Condition: Good+

About this title

Synopsis

Revised and updated for the first time since original publication!

Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

About the Author

Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.

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Store Description

True Oak Books is dedicated to giving a second life to books. We take pride in what we do and do our best to provide good service. Our small but passionate team hand picks rare finds in a variety of fiction as well as non-fiction.

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Seller's business information

True Oak Books LLC
446 New Paltz Rd, APT 6, Highland, NY, 12528, U.S.A.

Sale & Shipping Terms

Terms of Sale

Items can be returned within 30 days of the estimated delivery date. All returns must be approved before an item is shipped back. Domestic returns generally take two weeks and International returns can take up to six weeks to be received and processed. In the event that an item is being returned due to an error on our part, a prepaid return label will be supplied via email upon request. If a return is not approved, there may be a delay with processing a refund.

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Shipping Terms

Orders ship within 1 business day [M-F]. Items shipped via USPS Media Mail should arrive within 4-14 business days [M-F]. Please note, as per USPS, depending on service location and/or high peak periods within the post office, deliveries can take up to 21 business days [M-F] to arrive. Should your order not arrive within 21 business days [M-F], please contact us promptly for resolution.