Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
Spector, Robert
ISBN 10: 0471355941 ISBN 13: 9780471355946
Published by Wiley & Sons, Incorporated, John, 2000
Used
Hardcover
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Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
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About this Item
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Used book that is in almost brand-new condition. Seller Inventory # 18100084-75
Synopsis:
An inside look at a successful customer-service-oriented corporation offers practical suggestions on how companies can become "the Nordstrom" of their own industries.
About the Author: ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America?s #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women?s Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross-section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www.robertspector.com
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Bibliographic Details
Title: Lessons from the Nordstrom Way : How ...
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 2000
Binding: Hardcover
Condition: As New
Edition: 1st.
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
Published by
Wiley & Sons, Incorporated, John, 2000
ISBN 10: 0471355941
ISBN 13: 9780471355946
Used
Hardcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. 1st. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 4305731-6
Quantity: 1 available
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Published by
John Wiley & Sons, 2001
ISBN 10: 0471355941
ISBN 13: 9780471355946
Used
Hardcover
First Edition
Seller: MacKellar Art & Books, Bournemouth, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. 2001Wiley Hardback 1st edition 1st impression. near fine clean tight binding in near fine dustjacket. Seller Inventory # ABE-1677066060370
Quantity: 1 available