Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

Spector, Robert

ISBN 10: 0471355941 / ISBN 13: 9780471355946

Published by John Wiley & Sons, 2001

About this Item

2001Wiley Hardback 1st edition 1st impression. near fine clean tight binding in near fine dustjacket.

Seller Inventory # ABE-1677066060370

Bibliographic Details

• Title: Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
• Publisher: John Wiley & Sons
• Publication Date: 2001
• Language: English
• ISBN 10: 0471355941
• ISBN 13: 9780471355946
• Binding: Hardcover
• Edition: 1st Edition
• Condition: Near Fine
• Dust Jacket Condition: Near Fine
• Seller catalogs:
  • Business & Management

About this title

Synopsis

An inside look at a successful customer-service-oriented corporation offers practical suggestions on how companies can become "the Nordstrom" of their own industries.

About the Author

ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America?s #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women?s Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross-section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www.robertspector.com