Title: Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
Publisher: Wiley & Sons, Incorporated, John
Publication Date: 2000
Language: English
ISBN 10: 0471355941
ISBN 13: 9780471355946
Binding: Hardcover
Edition: 1st.
Condition: Good

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Synopsis

An inside look at a successful customer-service-oriented corporation offers practical suggestions on how companies can become "the Nordstrom" of their own industries.

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ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America?s #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women?s Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross-section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www.robertspector.com

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