First edition. Fine in fine dust jacket. A very nice copy, like new. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information.

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Bibliographic Details

Title: Managing Customer Value, Creating Quality and Service That Customers Can See
Publisher: Free Press, New York
Publication Date: 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
Binding: Hardcover
Edition: 1st Edition
Condition: Fine
Dust Jacket Condition: Fine

About this title

Synopsis

Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end

About the Author

Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.

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Seller's business information

Between the Covers-Rare Books, Inc. ABAA
112 Nicholson Road, Gloucester City, NJ, 08030, U.S.A.

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Terms of Sale

All books are first editions unless otherwise noted. New Jersey residents will be asked for sales tax. All items guaranteed, all items subject to prior sale. Members ABAA, ILAB.
112 Nicholson Road, Gloucester City, New Jersey 08030
books@betweenthecovers.com
Telephone 856-456-8008

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