Managing to Improve Public Services (Paperback)

Jean Hartley

ISBN 10: 0521708273 / ISBN 13: 9780521708272

Published by Cambridge University Press, Cambridge, 2008

About this Item

Paperback. How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement. Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. A group of leading social science and management specialists show how management can be harnessed to improve a range of public services by examining them through different theoretical lenses. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Seller Inventory # 9780521708272

Bibliographic Details

• Title: Managing to Improve Public Services (Paperback)
• Publisher: Cambridge University Press, Cambridge
• Publication Date: 2008
• Language: English
• ISBN 10: 0521708273
• ISBN 13: 9780521708272
• Binding: Paperback
• Edition: 1st Edition
• Condition: new

About this title

Synopsis

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

About the Authors

Jean Hartley is Professor of Organizational Analysis at the Institute of Governance and Public Management, Warwick Business School, University of Warwick.

Cam Donaldson is the Health Foundation Chair in Health Economics and Director of the Institute of Health and Society, Newcastle University Business School.

Chris Skelcher is Director of Research for the School of Public Policy and Professor of Public Governance at the Institute of Local Government Studies, University of Birmingham.

Mike Wallace is Professor of Public Management at Cardiff Business School, Cardiff University.