Jacket has light edgewear. Boards have minor shelfwear. Pages are clean, text has no markings, binding is sound. Size: 8vo - over 7�" - 9�" tall. Seller Inventory # 047098

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Bibliographic Details

Title: Managing to Keep the Customer : How to ...

Publisher: Jossey-Bass, Incorporated Publishers, San Francisco, CA, U.S.A.

Publication Date: 1987

Binding: Hard Cover

Condition: Very Good

Dust Jacket Condition: Very Good

Edition: Second Printing.

About this title

Synopsis:

In this new book, Desatnick describes key strategies that have been used by companies as diverse as McDonald's and Citi-corp to achieve superior customer service.

"About this title" may belong to another edition of this title.

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Top Notch Books
TX, U.S.A.

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We accept PayPal at topnotchbooks@yahoo.com, checks, and Money Orders. Personal checks are held 7 days for clearance before shipment of book. Sales tax of 6.25% applies to purchases made in Texas.

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Managing to Keep the Customer : How to Achieve & Maintain Superior Customer Service Throughout the Organization (Management Ser.)

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Used - Hardcover

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