Managing Knock Your Socks Off Service

BELL, Chip R. & Zemke, Ron

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ISBN 10: 0814477844 ISBN 13: 9780814477847

Published by Amacom, New York, NY, 1992

Language: English

Condition: Used - Very good Soft cover

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Sold by Zoar Books & Gallery, Rowe, MA, U.S.A.

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Used - Soft cover

Condition: Used - Very good

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About this Item

210 pages. Tips and help for the front-line manager.

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Bibliographic Details

Title

Managing Knock Your Socks Off Service

Publisher

Amacom, New York, NY

Publication Date

1992

Language

English

ISBN 10

0814477844

ISBN 13

9780814477847

Binding

Soft cover

Edition

First Edition

Condition

Very Good+

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About this title

Synopsis

A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees, and more. Original.

About the Author

"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM).

CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."

"About this title" may belong to another edition of this title.

Store Description

The story has it that a man from Boston, in trying to hide out from his wife, came to a beautiful place by a river in Western Massachusetts. He thought this was the end of the earth and his wife would not find him here. He named this place Zoar because it was mentioned in the Bible and it was the last letter in the alphabet. It was the last place in the world where she would look. Located on the banks of the beautiful Deerfield River in Charlemont, MA. You can reach the store by coming north or south on Route 91. Take exit 26 to Rt.2W. Follow Rt.2W for about 18 miles. You will pass through the center of Charlemont. Keep going west through 2 "S" curves. At the end of the second "S" curve you will come to bridge with an indian head on it. Take the right turn just before the bridge (Zoar Road) and go 2 miles. After you pass a big grey wall on the right you will see a house on the left right after the wall. It's a White house with a red barn. Store hours: Wed.-Thurs.& Sunday(10:00 a.m. to 5:00 p.m.) Fri.-Sat. (10:00 a.m. to 6:00 p.m.) Closed for the Winter (November 1st to April 15th)

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Zoar Books & Gallery
MA, U.S.A.

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All orders made must be prepaid.
Return Policy-If you are not satisfied with your purchase you may return it for a full refund. Items ordered will be accepted for full refund or credit if returned with the original invoice within 2 weeks of shipment. Returns made 2-4 weeks after shipment will be charged a 25% restocking fee if it is returned in the same condition as sold and accompanied by the original invoice. Time adjustments made for overseas orders.
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Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversize, we may contact you to let you know extra shipping is required. If an international order, please include your phone number.
Zoar Books & Gallery
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399 Zoar Road, Rowe, MA 01367-9738
dalebulmer71@gmail.com
413-339-6611
Dale Bulmer, Owner

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