Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
Language: English
Published by McGraw-Hill, 2002
- First Edition
- Softcover
- Used
Seller: bmyguest books, Toronto, ON, Canadabmyguest books
AbeBooks seller since May 4, 1999
Condition: Used - Very good
US$ 46.05
Quantity: 1 available
Add to basketItem description from seller
Clean With No Highlighting Or Marks Inside. In Very Good Condition. Paperback 296 Pages With The Index.We will state signed at the description section. we confirm they are signed via email or stated in the description box. - Specializing in academic, collectiblle and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us.
Seller Inventory # 035520
- Title
- Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
- Author
- Malcolm Carlaw; Peggy Carlaw; Vasudha Kathleen Deming; Kurt Friedmann
- Publisher
- McGraw-Hill
- Publication year
- 2002
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0071388885
- ISBN 13
- 9780071388887
- Edition
- 1st Edition.
- Item weight
- 3 ounces
- Dimensions
- 9x7x0
- Seller catalogs
- Biography, American History
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
"Synopsis" may belong to another edition of this title.
About the Author
Malcolm Carlaw is president, Peggy Carlaw is vice president, Vasudha K. Deming is instructional designer, and Kurt Friedmann is director of business development at Impact Learning Systems, a training and consulting firm.
"About the title" may belong to another edition of this title.
Shipping rates from Canada to U.S.A.
| Item | 3 to 10 business days | 3 to 6 business days |
|---|---|---|
| First item | US$ 14.99 | US$ 61.00 |
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Internet based used, old and rare book store. Selling books in the internet since 1998.
Specialty
Canadian History, Art books, science, biography, Philosophy, History, Science Fiction Fantasy, children, Religion, Modern firstsSeller's business information
bmyguest books
ON, Canada
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