Managing Multi-Dimensional Complexities in Organizations: From Problem-Solving to System-Optimization with the Dimensions Surfacing Heuristics (Systems Thinking)

Presenting a novel Systems Thinking methodology, this book serves as an essential guide to all those researching and practicing in a management, decision-making, or supervisory position who are facing multi-dimensional complex problems.

The author presents critical systems thinking methods to address multi-dimensional complexities and deal with instability, uncertainty, and disruption. Complexities and perspectives are explained in simple terms to better understand the variety of influential factors of a complex situation, and meaningful insights into open-dynamic systems, their characteristics, purpose, and connections within the Eco-system, as well as thought-provoking behavioral ‘laws’ of systems, are presented. The author’s own tool “Dimensions Surfacing Heuristics” reveals and concurrently addresses the multiple dimensions of complex issues and paves the way to model its ideal state during system-optimization.

The book is about seeing and understanding organizations as purposeful systems and about how to manage and optimize them. It will appeal to a scholarly audience across systems thinking, organizational studies, and management science as well as astute practitioners.

Mehaad A. Tegally is Registered Professional Systems Engineer, having majored in Systems Engineering, with Operations Research and Industrial Engineering. He is also Certified Quality Manager and Operations Management trainer. Throughout the years, he has acquired a wide range of hands-on experience working in and with several different organizations in the industrial, service, and social fields. He has worked, provided training, and consulted in areas of Operations Management, Re-engineering and Optimization, Customer Service, Quality and Project Management, and General Management.

He is a Systems Thinking adept, passionate about Competing Sustainably for the Future, and a Systems Change advocate. He is founder of the Sustainable Operating System Initiative® and developed the Dimensions Surfacing Heuristics. During the COVID-19 pandemic, he wrote about the “Need to Rethink Organizations”. He has also written press and journal articles of national and academic interests during the past 40 years. More recently, he wrote about how to tackle multi-dimensional complex problems in organizations and was involved in mini-symposia sessions organized by the ‘International Society for the Systems Sciences’.