Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen?s Groups

Susan L. Carpenter

ISBN 10: 0787957429 / ISBN 13: 9780787957421

Published by John Wiley & Sons Inc, 2001

About this Item

Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation. Num Pages: 320 pages, Ill. BIC Classification: GTJ; KNXB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 154 x 22. Weight in Grams: 415. . 2001. 1st Edition. Paperback. . . . .

Seller Inventory # V9780787957421

Bibliographic Details

• Title: Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen?s Groups
• Publisher: John Wiley & Sons Inc
• Publication Date: 2001
• Language: English
• ISBN 10: 0787957429
• ISBN 13: 9780787957421
• Binding: Soft cover
• Edition: 1st Edition
• Condition: New

About this title

Synopsis

For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

About the Author

SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years.

W.J.D. KENNEDY was the executive director of ACCORDAssociates for fourteen years. He has consulted with a wide varietyof private organizations and city, county, state, and federalagencies.