Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Bacal, Robert

ISBN 10: 007144453X / ISBN 13: 9780071444538

Published by McGraw-Hill Education, 2005

About this Item

Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # GRP69413906

Bibliographic Details

• Title: Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
• Publisher: McGraw-Hill Education
• Publication Date: 2005
• Language: English
• ISBN 10: 007144453X
• ISBN 13: 9780071444538
• Binding: Soft cover
• Edition: 1st Edition.
• Condition: Very Good
• Weight: 0.5 pounds

About this title

Synopsis

Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

• Clear explanations of the reasons for difficult customer behaviors
• Proven tools and techniques for successfully handling even the most cantankerous customers
• 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

  For more information, visit www.customerservicezone.com

About the Author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month.