Performance Management A Business Process Benchmarking Approach

The modern way to improve productivity is by a process- oriented approach. This involves focusing on performance in a company rather than on efficiency. This new way of thinking, commonly referred to as business process re-engineering, is clearly discussed in this book. The book aims to provide readers with a detailed overview of performance measurement and productivity improvement techniques and practice.

The modern way to improve productivity is by a process-oriented approach. This involves focusing on the performance rather than the efficiency in a company. This new way of thinking, commonly referred to as performance management, is clearly explained and discussed in this book. Performance Management provides readers with a detailed overview of managing the performance of the modern enterprise by focusing on performance evaluation and measurement and performance improvement techniques. The book is organized in five parts as follows: productivity and competitiveness, performance planning, performance review, performance improvement, and performance-influencing factors. Productivity or performance improvement has developed into a key issue for many organizations. The book is vital reading for managers and executives in business- or technology-oriented positions, especially quality managers, planning personnel, technical and production managers and personnel dealing with enterprise development, procurement, and customer service. Performance Management will also be suitable as a text for business and engineering schools and colleges.