Quality-Centered Strategic Planning: A Step-By-Step Guide

Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles -- such as the Baldrige approach, empowerment, and customer focus -- into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan.

This guide covers all elements of developing and implementing a strategic plan -- listening to the customers needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.

John R. Dew, Ed.D., is manager for mission success at Lockheed Martin Utility Services in Paducah, KY. He also consults with private and public organizations as well as healthcare and educational institutions. Dr. Dew received his Doctorate in Education from the University of Tennessee.