ISBN:0963293931, 1st trade paperback edition, Very Good to Very Good Plus/pictorial wraps; some creasing to bottom front cover corner area, otherwise, a nice, tight copy with no names or markings, illustrated, 4to., 155 pages., 0.0 0.0 0.0.

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Bibliographic Details

Title: Quality on Trial : Is Your Quality Initiative Paying Off?
Publisher: Saint Paul, MN, U.S.A.: West Publishing / Quality Institute International, Incorporated, 1992
Publication Date: 1992
Language: English
ISBN 10: 0963293931
ISBN 13: 9780963293930
Binding: Soft cover
Edition: First Edition.

About this title

Synopsis

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

About the Author

Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.

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