Reputation Capital. Building and Maintaining Trust in the 21st Century

This volume offers concrete strategies and management rules for investing in, earning and keeping reputation capital safe in unpredictable and complicated markets. It presents enlightening insights from a wide variety of key industries. This volume offers unique new strategies and management rules for investing in, earning and keeping reputation capital safe in today's unpredictable and complex markets. It presents enlightening insights from a wide variety of key industries, including the automotive, chemical, finance, food, luxury, energy and pharmaceutical sectors. A team of international authors opens a controversial debate on the positive and negative aspects of reputation in the 21st Century, and challenges conventional approaches to reputation management, for example with regard to CEO positioning, CSR, corporate communications or social media. Reputation Capital is a practical guidebook with a firm foundation in the latest research from leading universities around the world; an indispensable tool for people in charge when it comes to managing reputation. - . release reputation bearers from the burden of being constantly mo- tored and reduce the likelihood of government or public supervision and control. - . strengthen client trust, ease the recruitment and retention of capable employees and improve access to capital markets or attract investors. - . legitimate positions of power and build up reserves of trust which - lowed companies and politicians - but also researchers and journalists - to put their issues on the public agenda, present them credibly and mould them in their own interests. But a fear of loss is not the only reason for the steadily increasing - portance of reputation in corporate management today (or more especially, in the minds of top management). Rather, the main reason is that corporate reputation has shifted from being an unquantifiable 'soft' factor to a me- urable indicator in the sense of management control. And it is a variable that is obviously relevant to a company's performance: recent studies by the European Centre for Reputation Studies and the Ludwig-Maximilians- Universität of Munich compared the stock market performance of a port- lio of the top 25% of reputation leaders (based on regular reputation me- urements in the wider public) with that of the German DAX 30 stock m- ket index. The results show that a portfolio consisting of reputation leaders 1 outperformed the stock market index by up to 45% - and with less risk. Fig. 1. Performance of 'reputation portfolios' vs.; Gebonden boek met fris en schoon binnenwerk. Punt gave omslag.…