294, illus., references, index All organizations are struggling to meet the tough new competitive standards of the 1990's--speed, convenience, efficiency, increased productivity--in order to become more competitive, flexible, and profitable. Re-engineering--the radical redesign of entire systems, beyond innovations such as total quality management--is a concept that is revitalizing many organizations. In this new book, Russell M. Linden shows how to apply re-engineering principles to all levels of government, creating organizations focused on serving their customers, the public. This work is one of the Jossey-Bass Public Administration series.

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Bibliographic Details

Title: Seamless Government: A Practical Guide to Re-Engineering in the Public Sector
Publisher: Jossey-Bass Publishers, San Francisco, CA
Publication Date: 1994
Language: English
ISBN 10: 078790015X
ISBN 13: 9780787900151
Binding: Hardcover
Edition: First Edition. Fifth Printing.
Condition: very good, very good

About this title

Synopsis

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.

About the Author

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

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